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Case study · Pharmacy retail

Pague Menos: a secure network for about 1,600 stores.

How Brazil's second-largest pharmacy chain converged security and connectivity across all its stores with Fortinet Secure SD-WAN — with Network Secure as its deployment partner.

Client
Pague Menos
Sector
Pharmacy retail
Project
Secure SD-WAN and network security
Technology partner
Fortinet
The client

From pharmacy to health hub

Pague Menos is Brazil's second-largest pharmacy chain, with about 1,600 stores and more than 25,000 employees, including the acquisition of Extrafarma in August 2022. Besides medicines, its stores offer health services, lab tests, vaccines and teleconsultations, and the company runs an omnichannel model with e-commerce, an app and in-store pickup.

The challenge

A network that couldn't keep up with expansion

In 2016, with more than 900 stores and an ambitious growth plan, Pague Menos's network was already showing it would not support the expansion. The company depended on two carriers — where they had no service, the store could not open either. The MPLS links offered very limited bandwidth, used mainly for card payments, and the satellite backup was slow.

The priority was to connect the entire store network efficiently and securely, to support new customer services, real-time sales tracking and online sales.

The solution

Security and connectivity converged across every store.

After evaluating several vendors, Pague Menos chose Fortinet. With the support of Network Secure, Fortinet's local partner, it converged network security and communications across all corporate offices and stores, in every Brazilian state.

Secure SD-WANFortinet Secure SD-WAN on FortiGate next-generation firewalls, with application balancing by relevance and more than one link per store.
Secure Wi-FiFortiAP access points integrated with SD-WAN, providing secure in-store Wi-Fi for employees and customers.
Application deliveryFortiADC for scalability, performance and security of applications and digital services.
Centralized managementFortiManager to manage the whole network from a single dashboard and FortiAnalyzer for event and threat reporting.
“
Both provided the support we needed and stayed with us throughout the whole process.
Afro Vasconcelos Technology Director, Pague Menos, on Fortinet and Network Secure
The result

A platform that supports growth.

1.600

locations with Secure SD-WAN, with high availability of the network infrastructure.

Fortinet
60

new digital services available to customers in real time.

Fortinet
1 dashboard

for full visibility and management of the entire network.

Fortinet

For Joaquim Garcia, VP of IT at Pague Menos, the biggest gain was availability and quality: services such as lab tests run in real time and depend on good network performance. The company also began opening new branches faster and, with the Extrafarma acquisition, has a platform ready to scale.

Sources: Fortinet case study (2022) and Security Leaders (12/13/2022).

Frequently asked questions

Questions about the Pague Menos case study

As Fortinet's local partner, Network Secure helped Pague Menos converge network security and communications across all its corporate offices and stores, in every Brazilian state, with Fortinet Secure SD-WAN on FortiGate firewalls.

FortiGate Next-Generation Firewall, Fortinet Secure SD-WAN, FortiAP for secure in-store Wi-Fi, FortiADC for application delivery, and FortiManager and FortiAnalyzer for centralized management and event and threat reporting.

According to Fortinet's case study, the network now supports about 1,600 stores with high availability, 60 new real-time digital services and full network visibility from a single dashboard.

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